{"id":3259,"date":"2018-02-21T20:00:13","date_gmt":"2018-02-21T20:00:13","guid":{"rendered":"http:\/\/howk.de\/w1\/onward-helps-businesses-automate-their-customer-service\/"},"modified":"2018-02-21T20:00:13","modified_gmt":"2018-02-21T20:00:13","slug":"onward-helps-businesses-automate-their-customer-service","status":"publish","type":"post","link":"https:\/\/howk.de\/?p=3259","title":{"rendered":"Onward helps businesses automate their customer service"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"437\" src=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2018\/02\/team.jpg?w=680\" class=\"attachment-large size-large wp-post-image\" alt=\"Onward team\" \/>&nbsp;How much can customer service be automated? Onward has some straightforward targets &#8212; 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders R\u00e9mi Cossart and Pramod Thammaiah describe this as Automation40 &#8212; basically, a set of goals for businesses looking to bring more automation into the&hellip; <a href=\"https:\/\/techcrunch.com\/2018\/02\/21\/onward-launch\/?ncid=rss\">Read More<\/a><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~r\/techcrunchIt\/~4\/LM-AKZA21-4\" height=\"1\" width=\"1\" alt=\"\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;How much can customer service be automated? Onward has some straightforward targets &#8212; 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders R\u00e9mi Cossart and Pramod Thammaiah describe this as Automation40 &#8212; basically, a set of goals for businesses looking to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Onward helps businesses automate their customer service - Howk IT-Dienstleistungen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/howk.de\/?p=3259\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Onward helps businesses automate their customer service - Howk IT-Dienstleistungen\" \/>\n<meta property=\"og:description\" content=\"&nbsp;How much can customer service be automated? Onward has some straightforward targets &#8212; 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders R\u00e9mi Cossart and Pramod Thammaiah describe this as Automation40 &#8212; basically, a set of goals for businesses looking to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/howk.de\/?p=3259\" \/>\n<meta property=\"og:site_name\" content=\"Howk IT-Dienstleistungen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/howk.de\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-21T20:00:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2018\/02\/team.jpg?w=680\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/howk.de\/?p=3259#article\",\"isPartOf\":{\"@id\":\"https:\/\/howk.de\/?p=3259\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/b029bd02d4f35dce869ef54c81a100c5\"},\"headline\":\"Onward helps businesses automate their customer service\",\"datePublished\":\"2018-02-21T20:00:13+00:00\",\"dateModified\":\"2018-02-21T20:00:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/howk.de\/?p=3259\"},\"wordCount\":67,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/howk.de\/#organization\"},\"articleSection\":[\"Hi Tech\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/howk.de\/?p=3259#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/howk.de\/?p=3259\",\"url\":\"https:\/\/howk.de\/?p=3259\",\"name\":\"Onward helps businesses automate their customer service - Howk IT-Dienstleistungen\",\"isPartOf\":{\"@id\":\"https:\/\/howk.de\/#website\"},\"datePublished\":\"2018-02-21T20:00:13+00:00\",\"dateModified\":\"2018-02-21T20:00:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/howk.de\/?p=3259#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/howk.de\/?p=3259\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/howk.de\/?p=3259#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/howk.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Onward helps businesses automate their customer service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/howk.de\/#website\",\"url\":\"https:\/\/howk.de\/\",\"name\":\"Howk IT-Dienstleistungen\",\"description\":\"Howk IT Services - Howk IT-Dienstleistungen\",\"publisher\":{\"@id\":\"https:\/\/howk.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/howk.de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/howk.de\/#organization\",\"name\":\"HowK\",\"url\":\"https:\/\/howk.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/howk.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/howk.de\/w1\/wp-content\/uploads\/2013\/12\/howk-logo.png\",\"contentUrl\":\"https:\/\/howk.de\/w1\/wp-content\/uploads\/2013\/12\/howk-logo.png\",\"width\":170,\"height\":170,\"caption\":\"HowK\"},\"image\":{\"@id\":\"https:\/\/howk.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/howk.de\",\"http:\/\/de.linkedin.com\/in\/howkde\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/b029bd02d4f35dce869ef54c81a100c5\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b5a20f4d07bca1b73f25cff58a1116c4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b5a20f4d07bca1b73f25cff58a1116c4?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/howk.de\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Onward helps businesses automate their customer service - Howk IT-Dienstleistungen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/howk.de\/?p=3259","og_locale":"en_US","og_type":"article","og_title":"Onward helps businesses automate their customer service - Howk IT-Dienstleistungen","og_description":"&nbsp;How much can customer service be automated? 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