{"id":2411,"date":"2017-03-28T19:00:05","date_gmt":"2017-03-28T19:00:05","guid":{"rendered":"http:\/\/howk.de\/w1\/?p=2411"},"modified":"2017-03-28T19:00:05","modified_gmt":"2017-03-28T19:00:05","slug":"aws-launches-amazon-connect-productizes-amazons-in-house-contact-center-software","status":"publish","type":"post","link":"https:\/\/howk.de\/?p=2411","title":{"rendered":"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"382\" src=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/03\/amazon-connect.jpg?w=680\" class=\"attachment-large size-large wp-post-image\" alt=\"\" \/>&nbsp;AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services\u00a0and apps. The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech that Amazon itself has built and uses in-house&hellip; <a href=\"https:\/\/techcrunch.com\/2017\/03\/28\/aws-amazon-connect\/?ncid=rss\">Read More<\/a><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~r\/techcrunchIt\/~4\/7K_i6Q7dLDY\" height=\"1\" width=\"1\" alt=\"\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services\u00a0and apps. The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software - Howk IT-Dienstleistungen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/howk.de\/?p=2411\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software - Howk IT-Dienstleistungen\" \/>\n<meta property=\"og:description\" content=\"&nbsp;AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services\u00a0and apps. The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/howk.de\/?p=2411\" \/>\n<meta property=\"og:site_name\" content=\"Howk IT-Dienstleistungen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/howk.de\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-28T19:00:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tctechcrunch2011.files.wordpress.com\/2017\/03\/amazon-connect.jpg?w=680\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/howk.de\/?p=2411#article\",\"isPartOf\":{\"@id\":\"https:\/\/howk.de\/?p=2411\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/b029bd02d4f35dce869ef54c81a100c5\"},\"headline\":\"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software\",\"datePublished\":\"2017-03-28T19:00:05+00:00\",\"dateModified\":\"2017-03-28T19:00:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/howk.de\/?p=2411\"},\"wordCount\":79,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/howk.de\/#organization\"},\"articleSection\":[\"Hi Tech\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/howk.de\/?p=2411#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/howk.de\/?p=2411\",\"url\":\"https:\/\/howk.de\/?p=2411\",\"name\":\"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software - Howk IT-Dienstleistungen\",\"isPartOf\":{\"@id\":\"https:\/\/howk.de\/#website\"},\"datePublished\":\"2017-03-28T19:00:05+00:00\",\"dateModified\":\"2017-03-28T19:00:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/howk.de\/?p=2411#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/howk.de\/?p=2411\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/howk.de\/?p=2411#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/howk.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/howk.de\/#website\",\"url\":\"https:\/\/howk.de\/\",\"name\":\"Howk IT-Dienstleistungen\",\"description\":\"Howk IT Services - Howk IT-Dienstleistungen\",\"publisher\":{\"@id\":\"https:\/\/howk.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/howk.de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/howk.de\/#organization\",\"name\":\"HowK\",\"url\":\"https:\/\/howk.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/howk.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/howk.de\/w1\/wp-content\/uploads\/2013\/12\/howk-logo.png\",\"contentUrl\":\"https:\/\/howk.de\/w1\/wp-content\/uploads\/2013\/12\/howk-logo.png\",\"width\":170,\"height\":170,\"caption\":\"HowK\"},\"image\":{\"@id\":\"https:\/\/howk.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/howk.de\",\"http:\/\/de.linkedin.com\/in\/howkde\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/b029bd02d4f35dce869ef54c81a100c5\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/howk.de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b5a20f4d07bca1b73f25cff58a1116c4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b5a20f4d07bca1b73f25cff58a1116c4?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/howk.de\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software - Howk IT-Dienstleistungen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/howk.de\/?p=2411","og_locale":"en_US","og_type":"article","og_title":"AWS launches Amazon Connect, productizes Amazon\u2019s in-house contact center software - Howk IT-Dienstleistungen","og_description":"&nbsp;AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services\u00a0and apps. 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